Emergency Help Line

Poison Center

The Drug and Poison Information Center (DPIC) is aimed at providing high quality Drug & Poison emergency information in a timely manner, and to serve as a primary resource for poison education, prevention and treatment advisory.

The Drug and Poison Information Center (DPIC) at Om Shivam Multi Speciality Hospital & Medical Research Centre was established in October 2010. This is the first time that such a facility has been started in a hospital in the entire state of gujarat which offers free and confidential services.

The DPIC receives queries on drug and poisoned cases and provides information on antidotes (including Indian antidotes) as well as all the information on various therapeutic drugs. It is in a position to give drug information on drugs including treatment, monitoring side effect, adverse drug reaction and the lab tests that are recommended using Micromedex Database (for poisons and drugs) which has been accepted all over the world.. . Most popular insecticide was "Baygon" organophosphates and pyrethroids. In cases related to benzodiazepine, it has been observed that, the drugs consumed by most of the patients include alprazolam and diazepam etc. and miscellaneous drugs include acetaminophen, tricyclic antidepressant (TCA), tetrahydrocannabinoids (THC), phenobarbital, anticonvulsants and opiates etc.

The calls coming to the center are handled by the DPIC staff, who are qualified Pharmacist. DPIC can be accessed by any Consultant, Surgeon, Physician and Residents.

The center functions from 7am to 7pm and can be accessed by a direct dial facility number .

On receiving the call, detailed information about the patient is obtained. For e.g. patient’s name, gender, age, weight, medical history, symptoms, status of the patient, location of patient at the time of admission, initial treatment, content and quantity of the drug / poison consumed. In addition to this, the name and designation of the doctor, his contact details (E-mail, fax no, phone no,) and name of the hospital is also obtained, so as to provide him with relevant information with the help of Micromedex Database. The specific queries are answered once all the relevant information about the patient details is made available to the staff.

After answering all the queries requested by concerned doctor, he is requested to fill a feed back form. The doctor will evaluate the response by using parameters like clarity, accuracy, timeliness and completeness of provided information. Feed back given by the doctor /hospital helps the DPIC to maintain the quality of service and serve in better way. DPIC maintains confidential, records of each case. Each case is written up as a medical chart. Once the case is completed, follow up is done; the case is filed along with all the cases for that day.

The feedback received by the doctors from various hospitals, clearly convey that, the DPIC is doing an excellent job of providing detailed information about the query requested within short span of time. They have also expressed that, DPIC is a very fine service provider which ultimately assists doctors in upgrading their knowledge, thereby aiding in saving patient’s lives.

To ensure treatment excellence, the DPIC is in the process of developing a network of poison centers worldwide. DPIC is being very helpful for doctors to save lives by combining the use of online tools with a team of health professionals.